Delivery Information

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

Delivery Range

We deliver anywhere in the UK (United Kingdom) mainland.

Please Note: There will be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email info@houseofsafes.co.uk or by phone 0330 133 2069‬.

Delivery Costs

  • Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 24 hours Monday to Friday.
  • Last Order Time: 11AM (GMT)
  • Orders placed after 11AM will be processed the next business day.
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Delivery Time

  • Estimated Delivery Times: 1-5 business days.
  • Business Days: Deliveries occur Monday to Friday.
  • Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Tracking Deliveries

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected please contact us either by email info@houseofsafes.co.uk or by phone 0330 133 2069.

If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Report Damage or Defect

We understand how frustrating it can be to receive a damaged item. If your item arrives damaged, we are committed to resolving the issue for you. Please inspect your goods upon delivery, and if you notice any damages or shortages, report the issue to House of Safes in writing within 2 working days of receipt. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

All damages can be reported through the following methods:

  • By email: info@houseofsafes.co.uk
  • By visiting this page on our website: https://houseofsafes.co.uk/pages/contact-us
  • By phone number: 0330 133 2069

If your item becomes defective or faulty outside of this period, please contact us directly. Defective items are subject to the manufacturer's warranty, which may provide additional rights for repair or replacement.

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: House of Safes 

Company Name: T&M Marketing Limited 

Company Number: 16063899

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: info@houseofsafes.co.uk

Phone: 0330 133 2069

 

Customer Service Opening Hours:

Monday - Friday: 9AM to 5PM 

Saturday - Sunday: CLOSED 

We will respond to your request within 24 hours.


Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.